FAQs
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. What shipping options do you offer?
We offer a variety of shipping options, including standard and expedited shipping. You can select your preferred method at checkout.
2. How long does shipping take?
Standard shipping typically takes 5-7 business days, while expedited shipping can arrive in 2-3 business days. International shipping times may vary based on location.
3. Do you provide tracking information?
Yes! Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package's journey.
4. Do you ship internationally?
Yes, we ship to select international locations. Please check our shipping policy at checkout for more details.
General Questions
1. What materials do you use in your jewelry?
We use high-quality, ethically sourced materials, including precious metals and genuine gemstones. Each piece is crafted with care and attention to detail.
2. How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to harsh chemicals and clean it gently with a soft cloth. Store pieces separately to prevent scratching.
3. Can I customize a piece of jewelry?
Yes! We offer customization options for select pieces. Please contact our customer service team for more details on how to create your perfect piece.
Order & Returns
1. What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in their original packaging to be eligible for a refund or exchange. Customized jewellery is non-returnable and non-refundable.
2. How do I initiate a return?
To start a return, please contact our customer service team for instructions. We will provide you with a return shipping label and further details.
3. Will I be refunded for shipping costs?
Shipping costs are non-refundable. However, if you receive a damaged or incorrect item, we will cover the return shipping costs.
Additional Support
1. How can I contact customer service?
You can reach our customer service team via email at info@ciraaurelia.com or by using the contact form on our website. We're here to help!
If you have any other questions, feel free to reach out. Thank you for choosing Cira Aurelia!